Practice Manager, RN- Whitfield Clinic;

About North Country Healthcare (NCH)

North Country Healthcare is a non‑profit affiliation of four medical facilities—Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center—located in the White Mountains Region of New Hampshire. The network employs hundreds of highly‑trained individuals and delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well‑being of the communities we serve.

This role emphasizes advancing High‑Reliability Organization (HRO) principles and embedding a culture of safety, accountability, and consistent high performance.

The Practice Manager oversees the daily operations of multiple affiliated medical practices within NCH. The role involves collaborating with clinical, operational, and medical staff to deliver high‑quality, cost‑effective, patient‑centric care. Responsibilities include developing and implementing quality improvement plans, managing overhead expenses, ensuring providers meet contracted patient hours, and supervising staff development through education, coaching, and performance reviews.

Must possess an AS/BS degree in nursing.

• Relevant certifications in healthcare management are a plus.
• State of NH RN license.

• Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), renewed regularly, with up to a three‑month grace period after expiration.

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in budgeting and financial management.
• Understanding of healthcare operations and regulatory requirements.
• Ability to manage multiple priorities and teams effectively.
• Proficiency in using HR and time‑keeping systems.

• Prior healthcare leadership experience of 3–5 years is required.

• Manage overall clinics and administrative functions of assigned practices.
• Collaborate with medical staff and practice leadership to ensure patient, provider, and staff needs are met.
• Complete annual RHC program evaluations for designated practices under the Director of Specialty Care's direction.
• Create and maintain a positive work environment through effective communication, including monthly staff meetings.
• Ensure adequate staffing levels for smooth practice operations.
• Oversee quality monitoring and improvement, focusing on patient, staff, and provider satisfaction and adherence to quality indicators.
• Work with teams to ensure timely patient appointments.
• Promote effective customer and physician relations, responding promptly to event reports.
• Ensure appropriate clinical chart audits per policy and requests from internal and external sources.
• Collaborate with NCH and AVH staff on strategic initiatives under the Director of Specialty Care's supervision.
• Function as an effective management team member.
• Utilize Quorum productivity measures to benchmark and improve practice performance.
• Ensure compliance with all regulatory bodies and maintain a state of constant preparedness.
• Establish and work toward annual Leader Evaluation Management (LEM) goals.
• Perform other duties as assigned, supporting departmental and organizational objectives.

• Perform additional duties as assigned.
• Adhere to facility Values, Service Excellence and Standards of Excellence.

All new hires are required to attend a mandatory three‑day orientation at Weeks Medical Center in Lancaster, NH. Attendance on all three days is required for onboarding completion. Additionally, if Weeks Medical Center is not your designated home base, you will be eligible for travel reimbursement in accordance with our standard travel policy.