Centralized Scheduling Manager

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center,locatedin the White Mountains Region of New Hampshire. NCH includesnumerousphysicians and medical providers at multiple locations. This leading comprehensive healthcarenetworkwhich employs hundreds ofhighly trainedindividualsdelivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services.

NCHremainscommitted to the health and well-being of the communities we serve.

As a leader in a managementpositionthis role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

The Scheduling Manager is responsible for the leadership, direction, and daily operations of North Country Healthcare's centralized scheduling department. This position oversees scheduling staff responsible for coordinating patient access across physician practices, outpatient hospital departments, diagnostic services, procedural areas, rehabilitation, and ancillary services. The Scheduling Manager develops standardized scheduling workflows, ensures consistent scheduling practices across the organization, monitors departmental performance, and collaborates with operational, clinical, and revenue cycle leaders to improve patient access, maximize provider capacity, reduce revenue leakage, and deliver an exceptional patient experience.

The Scheduling Manager is accountable for departmental quality, productivity, customer service, and operational performance through data-driven decision making and continuous process improvement.

The anticipated hourly range for this position is $33.77/hr - $42.22/hr - $45.59/hr
. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job-related factors.

Associate’s degree in healthcare administration, Business Administration, or related field preferred.

Not required

CRCR or other healthcare revenue cycle certification preferred.

Lean, Six Sigma, or process improvement certification preferred.

• Strong leadership and employee development skills.
• Excellent communication and interpersonal skills.
• Advanced organizational and project management abilities.
• Ability to analyze operational data and performance metrics.
• Strong understanding of patient access, scheduling, referrals, insurance verification, and prior authorization workflows.
• Knowledge of revenue cycle operations and payer requirements.
• Experience with electronic medical records, scheduling systems, reporting tools, and Microsoft Office.
• Ability to lead organizational change and workflow standardization.
• Strong problem-solving and conflict resolution skills.

Minimum five (5) years of progressively responsible healthcare scheduling, patient access, revenue cycle, or ambulatory operations experience.

Minimum three (3) years of leadership or supervisory experience preferred.