Assistant Front Office Manager

Overview

To oversee all areas of operation relating to the guest experience for Front Desk, Ideal Services and Concierge. To manage Front Desk and Ideal Services directly. To coordinate and assist the guest services departments with front lobby service areas including Bell Staff, Door Staff and Valet Parking. To oversee all aspects of the Loyalty Program. Assist overseeing Presidential Club Lounge and Bretton Arms Front Desk.

To oversee all systems and controls aspects of the Front Office. To oversee the development of all Front Office associates.

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continually train Front Desk associates.
• Communicate with department managers on a continuing basis, especially with Night Audit each evening/morning.
• Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; e.g., V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Complete Moment of Service Audits.
• Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.

• Bachelor's degree or equivalent experience preferred.
• Excellent interpersonal skills.
• Excellent service to internal and external customers.
• Excellent oral and written communication skills.
• Attention to detail.
• Excellent computer skills.
• Pleasant and friendly.
• Availability to work flexible hours, including nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.