Loyalty Ambassador Job Bretton Woods New Hampshire USA,Hospitality / Hotel / Catering

Location: Bretton Woods

Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service.

A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Benefits

Comprehensive healthcare coverage with options for medical, dental, and vision plans.
Paid time off for relaxation and rejuvenation.
Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
Support services including an Employee Assistance Program (EAP)

Resort Discounts

Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
25% off Food & Beverage (excluding alcohol)
25% off Retail
25% off Spa Services
Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview

To maximize opportunities for creating loyal Omni Mount Washington guest, while ensuring appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Essential Functions

To be thoroughly acquainted with all Select Guest member programs, promotions and benefits.
To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.
To review and respond to Medallia comments from Select Guests.
To deliver unique requests and anticipate guest needs based on past alerts.
To serve as the Ambassador for the Front of the House
Be familiar with reservations, rooms control and basic room inventory.
To be thoroughly acquainted with all check-in procedures and policies.
To be thoroughly acquainted with all check-out procedures and policies.
Be familiar with guest scenarios.
Be familiar with all technical equipment as related to the Front Desk.
To be familiar with all hotel facilities.
To be familiar with general organization set-up.
Be familiar with the inter-relationship between the different departments.
Must have complete understanding of room type availability.
Understands and complete the Rooms Controller Checklist.
Must have complete understanding of blocking the house.
Exhibit familiarity with all of the food and beverage outlets on property
Demonstrate knowledge of the surrounding area
Oversee Guest experience in the Presidential Wing, anticipating Guest's needs, owning guest recovery while guests are in-house and following up on Guest feedback after departure
Ensure that all arriving and departing Presidential Wing guests are treated with maximum courtesy and are served expeditiously
Anticipate and resolve guest complaints, escalating to Director of Front Office or appropriate Resort leaders when necessary
Support programming of other departments in the Presidential Wing including feedback on scheduling. Oversee Associates assigned under the umbrella of Presidential Wing.
Maintain continuous liaison with Resort Management and the entire Rooms division, including Management, Reservations Desk, Hotel Front Desk and Housekeeping staff to guarantee that Presidential Wing guests are receiving quality services that exceed their expectations
Work closely with the Director of Front Office and Director of Housekeeping to maintain welcoming and friendly coverage of the Presidential Wing, ensuring an outstanding total guest experience, from arrival to departure, communicating specifically regarding occupancy and events
Maintain cooperative relationships with leadership teams in all departments including Food and Beverage, Activities, Golf, Spa,…