Hospitality Associate

Location: Durham

## Hospitality Associate Apply:
University of New Hampshire – Main Campus:
Full time:
Posted 16 Days Ago:
JR9474

The Hospitality Associate position is responsible for supporting food and beverage production, presentation, and guest service operations within Hospitality Services. This role prepares and presents menu offerings in accordance with standardized recipes and cycle menus while operating kitchen, service, and point-of-sale equipment as assigned. The Hospitality Associate maintains cleanliness, sanitation, and safety standards in all assigned work areas and contributes to a positive guest experience through efficient service and operational support.

This position supports daily operations by monitoring product quality, assisting with guest flow, maintaining operational records, and addressing routine operational concerns. The Hospitality Associate also participates in training and supporting student employees and team members while fostering a respectful, collaborative, and inclusive workplace environment aligned with UNH Hospitality Services standards. This is considered an essential staff position and may require reporting during weather or other emergency conditions.
** Job Duties/Responsibilities:
**** Food & Beverage Service Operations (35%)
*** Prepare, present, and serve food and beverage offerings according to standardized recipes and cycle menus.
* Operate kitchen equipment, service equipment, and point-of-sale systems as assigned.
* Maintain proper product presentation, portioning, temperature, and service standards.
* Support efficient guest flow and overall operational effectiveness.
** Guest Experience & Quality Control (20%)
*** Provide superior guest service in designated dining and service areas.
* Monitor product quality including appearance, temperature, patron counts, and sanitation standards.
* Communicate customer feedback, suggestions, and operational concerns to supervisors.
* Assist in resolving operational issues while maintaining a professional appearance and demeanor.
** Sanitation, Safety & Compliance (20%)
*** Maintain cleanliness and sanitation of kitchen, service, and dining equipment and work areas.
* Comply with state and local health codes, food safety regulations, and Hospitality Services standards.
* Identify, report, and correct sub-standard safety and sanitation practices.
* Wear and utilize required personal protective equipment (PPE) as necessary.
* Maintain and launder departmental uniforms in accordance with the Hospitality Handbook.
** Training & Team Support (15%)
*** Participate in onboarding, orientation, and training of team members and student employees.
* Assist and direct student co-workers in daily operations.
* Promote a respectful, collaborative, and positive team environment.
* Work effectively with diverse teams in alignment with the UNH Hospitality Handbook.
** Records, Flexibility & Additional Duties (10%)
*** Maintain required records including patron counts, temperatures, food waste, and discarded product logs.
* Report equipment malfunctions and operational concerns to supervisors.
* Maintain flexibility to support changing operational needs, including temporary schedule or work area adjustments.
* Support departmental operations during nights, weekends, emergencies, or high-volume service periods.
* Perform other duties as assigned.
** Requirements
* *** Minimum Acceptable

Education & Experience:

*** Minimum of 1 year experience in food service, hospitality, retail dining, or related service environment.
* Equivalent combination of education and experience may be considered.
** Knowledge, Skills & Abilities:
*** Knowledge of food service techniques, sanitation, and food safety standards.
* Ability to provide excellent guest service in a fast-paced…