Overnight Guest Services - Part Time

• Location 8 Bell Avenue,Hooksett, NH, 03106,United States
• Base Pay $19.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

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We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Fairfield Inn Hooksett. This is a Part Time position located in Hooksett, NH. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Fairfield Inn Hooksett. This is a Part Time position located in Hooksett, NH. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required:
  Part Time 16-24 hours per week for shifts Overnight;
  Must be flexible;
  Weekends;
  Holidays
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

$19 Hourly

• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with Daily Pay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

At the Fairfield Inn by Marriott Hooksett, your hotel experience will be what you make it! We are the closest hotel to Southern NH University located just 3 minutes from the campus. We are only minutes from downtown Manchester where you can enjoy dozens of pubs and restaurants from a variety of different cultures. Enjoy easy access to the SNHU Arena, Manchester/Boston International Airport and 35 minutes to the New Hampshire Motor Speedway.

Our breakfast ambassador is always ready with hot coffee and a quick and healthy hot breakfast featuring eggs, sausage and much more. Our hotel has complimentary Wi-Fi and is 100% wireless, we have a 24 hour business center, newly renovated Indoor pool.

Headquar…