Hotel Assistant Manager

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience.

Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred.

$45,000 - $55,000

• High school diploma or equivalent required; associate or bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of hotel/hospitality experience, preferably including Front Desk or hotel operations.
• At least 1 year of supervisory or management experience strongly preferred.
• Previous extended-stay hotel experience is a plus.
• Strong understanding of hotel operations, including Front Desk, Housekeeping, Maintenance, reservations, and guest services.
• Experience supervising, coaching, training, and holding team members accountable.
• Excellent customer service and guest-recovery skills with the ability to professionally resolve complaints and difficult situations.
• Strong leadership, communication, organization, and problem-solving abilities.
• Ability to make independent operational decisions and confidently act as Manager on Duty.
• Comfortable working in a fast-paced environment and managing multiple priorities simultaneously.
• Basic understanding of hotel financial operations, including guest folios, payments, deposits, direct billing, cash handling, and account reconciliation.
• Experience with a hotel Property Management System (PMS) preferred;
  Choice Hotels systems experience is a plus.
• Proficiency with computers, email, Microsoft Office, and basic administrative systems.
• Ability to prepare schedules, reports, incident documentation, employee documentation, and other operational records.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work collaboratively with Front Desk, Housekeeping, Maintenance, Sales, and hotel leadership.
• Dependable, professional, and able to maintain confidentiality when handling employee, guest, and business information.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.
• Must be able to respond appropriately to hotel emergencies and unexpected operational situations.
• Must meet any applicable company requirements regarding background screening, driving, or other employment requirements.
• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• Must have a strong focus on putting the guest first with exceptional customer service experience
• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
• Showcase exceptional organizational, communication, and problem-solving skills

• Serve as the manager on duty and assume leadership of the property when the General Manager is unavailable.
• Supervise, support, and provide direction to Front Desk, Housekeeping, Maintenance, and other hotel departments.
• Assist with employee scheduling and ensure appropriate staffing levels based on occupancy and business needs.
• Participate in interviewing, hiring, onboarding, training, coaching, and development of team members.
• Monitor employee performance and assist with counseling, corrective actions, and performance improvement when necessary.
• Ensure employees follow company policies, brand…