PC Support Specialist

PC Support Specialist

Department: Information Technology

Employment Type: Permanent - Full Time

Location: Charlestown, New Hampshire

Job Title: PC Support Specialist

Department: Information Technology

Work Schedule: Monday-Friday, 8:00am – 4:30pm

The PC Support Specialist provides frontline technical support for computer systems, software, hardware, mobile devices, and peripheral equipment throughout Green Source Fabrication. This role supports the reliable operation of end‑user technology and contributes to an efficient and secure computing environment. Serving as the primary point of contact for employee technology support requests, the PC Support Specialist diagnoses, troubleshoots, and resolves routine technical issues while delivering excellent customer service.

Duties & Responsibilities:

• Serve as the first point of contact for employees experiencing hardware, software, mobile device, printer, or connectivity issues.
• Diagnose, troubleshoot, and resolve routine technical problems while delivering excellent customer service.
• Install, configure, deploy, and maintain desktop computers, laptops, printers, and peripheral equipment.
• Support user account administration activities, including account provisioning, password resets, and access requests.
• Install, update, and maintain approved software applications and operating system updates.
• Document support requests, resolutions, and technical procedures within the IT service management system.
• Assist with workstation deployments, equipment replacements, hardware inventory management, and technology refresh initiatives.
• Escalate complex technical issues to appropriate IT resources while providing timely communication to end users.
• Maintain compliance with company cybersecurity, software licensing, and technology standards.
• Participate in continuous improvement efforts and perform other duties and projects as assigned.

Knowledge, Skills, and Abilities:

• Basic knowledge of desktop and laptop hardware, operating systems, printers, and peripheral devices.
• Strong troubleshooting and problem‑solving skills with the ability to diagnose and resolve technical issues in a timely manner.
• Working knowledge of Microsoft Windows, Microsoft 365 applications, and common business software.
• Ability to communicate technical information clearly and effectively to users with varying levels of technical proficiency.
• Strong customer service orientation with a professional, patient, and approachable demeanor.
• Ability to prioritize multiple support requests and manage workload in a fast‑paced manufacturing environment.
• Strong organizational skills and attention to detail, including accurate documentation of support activities and procedures.
• Ability to work independently on routine assignments while collaborating effectively with IT team members and cross‑functional departments.

Education & Experience:

• High school diploma or equivalent required.
• Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• 0–2 years of experience in desktop support, help desk support, technical support, or a related IT role.
• Familiarity with ITIL processes, IT support ticketing systems, and software licensing compliance preferred.
• Industry certifications such as CompTIA A+ or equivalent preferred.
• Prior experience working in a manufacturing environment is a plus.

Working Conditions &

Physical Requirements:

This role operates in both office and manufacturing environments. Must be able to navigate manufacturing areas and occasionally work extended hours to support project deadlines or provide off‑hour support of critical business systems. The position involves frequent computer work. Regular standing, walking, and use of standard office and manufacturing computing equipment are required.

Green Source Fabrication, a Whelen Engineering Company, is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.