IT Infrastructure Analyst II-III; Onsite

About the Department

Site New Hampshire, located in West Lebanon, is where Novo Nordisk's life‑saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting‑edge medications. It's not your average production site – it's a tight‑knit, supportive community working together to contribute to a better tomorrow for our patients.

Ethics and quality are held in the highest regard, and a patient‑focused mindset guides everything we do. We're looking for individuals who are self‑starters with a strong work ethic to join our team. At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential?

This position performs design, installation, configuration, administration, and maintenance of network, security systems, servers, desktops, VoIP phones, AV systems and server rooms, including the Manufacture network and other manufacturing systems. This position provides Tier 2 and 3 support, technical recommendations and direction, and coordinate technical projects, related to IT network and infrastructure systems and/or specialized manufacturing systems.

Reports to:

Sr. Manager, IT Operations

• Drive and maintain IT Operations service delivery and Incident Management at site, being recognized as the single point of contact (SPOC) for overall administration, operation, and maintenance of the technological platform at site.
• Perform regular maintenance of IT infrastructure components facilitating communication and coordination of activities among stakeholders locally and across the organization, including close interaction with other local SMEs in IT/OT, System Managers, and IT QA.
• Maintain IT services and operations according to service level agreements and contracts, performing regular evaluation (at minimum annually), providing information, feedback, and insight on opportunities to ensure alignment with business needs.
• Act as IT Operations advocate, coordinating daily activities with the IT Manager (IT Infrastructure Owner) and team members.
• Assist the IT Operations Partner in developing strategic direction for the company's IT assets, monitoring advancements in the industry, and recommending and implementing new and cost‑effective technologies that meet business needs.
• Monitor day‑to‑day infrastructure service availability and performance, taking appropriate actions to support business process performance.
• Work in partnership with IT Security and other SMEs in IT/OT to implement and maintain appropriate controls and technologies to ensure business continuity.
• Train other staff and stakeholders, as needed.

• Document, track, and monitor IT service delivery and incidents to ensure timely resolution (including incident escalation and follow‑up beyond the organization, Tier
  4).
• Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions for IT Infrastructure in service operation or during projects (including, but not limited to: server hardware and software, printers, telephony, and network services on LAN and WAN).
• Design, support, troubleshoot, and maintain network communications (data and voice) across the facility.
• Administer and maintain Active Directory, Windows, Linux, VMware, and other servers and infrastructure platforms for site systems.
• Coordinate efforts as work package owner on IT Infrastructure‑related projects and lead internal and external teams as part of the project.
• Provide Tier 1 hands‑on support as needed (end‑user/desktop support, including service delivery and incident response).

• Maintain qualified state of GxP IT infrastructure platform at site, providing input, review, and hands‑on support in relevant documentation and test execution.
• Drive…