Cloud Operations Technical Lead

Location: Durham

The Cloud Operations Technical Lead is responsible for leading the team charged with building, supporting, and maintaining the E nterprise IT automation toolkit, supporting services, and other processes used within our CI/CD , Dev Ops , and Infrastructure as Code managed environments. The responsibilities of the cloud operations team is to support the management, configuration, and system and service lifecycle of all virtual machines, containerized environments, cloud compute and storage, all database environments , and support for business AI, business intelligence, and data engineering services.

These tools also support the software development operations across several additional departments. The position reports directly to the Cloud Operations and Engineering group manager, which is part of the Enterprise IT Infrastructure service line.

Job Description Technical Lead Provide leadership and supervision to the Automation and Platform Services team staffO versee all work done by the team including being accountable for quality and timeliness of delivery

Plan and schedule the team resources

Perform hiring and staff onboarding

Support staff professional development and training

Conduct formalized annual as well as ongoing performance reviews and goal settings with staff

Motivate staff to meet goals set by strategic initiatives as well as normal workload

Insure employees are adhering to institutional policies, taking appropriate action, verbal and written to improve employee performance

Provide input into merit-based salary adjustments,Automation services

Develop and administer the automation and platform services environments hosting mission critical, high availability enterprise applications and web hosting
· Configuration management and workflow

Develop and maintain procedures for system management and software deployment tasks as well as providing input into implementing continuous improvement of such practices and processes

Consult with developers, application , and system administrators in planning needs

Develop automation for system and application maintenance, configuration, performance monitoring, and security testing

Document all processes, procedures, and services

Maintain system monitoring of performance, availability, and scalability

Platform Services Provide integration services for private and public cloud hosting platforms.

Provide support for issues that arise with hosting, application hosting, and server applications

Develop Dev Ops, CI/CD, and Configuration Management processes

Develop and service deployment pipelines, in collaboration with development staff, application Administration staff, system administration staff

Follow all established incident and problem management practices.

Continuous Improvement Research and technically assess new web application , development operations, and continuous integration technologies for service development, support, and process improvement.,General IT support

Provide morning, evening, and weekend coverage for time critical events, addressing production issues, or other changes.

Other duties as assigned.

Minimum Requir e ments

Bachelor’s degree and two years of experience in information technology field, Associate’s and four years, or combination of education and experience equal to six years

Linux/Apache/MySQL/PHP (LAMP) system administration

Apache Tomcat or similar experience

Familiarity working in VMware virtualization environments, Azure, AWS , and other relevant public cloud hosting environment Scripting with common script and development languages (Python, PHP, Bash, Power Shell, etc.)Application/System performance tuning, troubleshooting and monitoring

Ability to learn and adapt to new technologies on a near constant basis
· Development Operations (Dev Ops) experience

Continuous Integration and Continuous Deployment (CI/CD) experience

Experience with container orchestration (Docker, Docker Engine, Kubernetes, etc. )Experience with configuration management tools (Salt, Puppet, Systems Center Configuration Manager)

Experience with Application Programing Interface (API)
Experience, exposure, or knowledge of Site Reliability Engineering and its practices

Documenta…