Service Desk Engineer

Overview

Sym Quest, part of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer. Priorities will be given to those residing in the following locations:
South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY and Westbrook, ME. In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management - Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues
• Build solid, long-term relationships with team members and our clients
• Continue skills development; maintain proficiency in current technologies
• Remote technical support of customer devices and networks (60%)
• Administration - documentation and meetings (10%)
• Continual professional development (5%)
• Onsite technical support of customer network environments (25%)

• Windows 10 & 11 and associated hardware platforms
• Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
• VMware or Microsoft Hyper-V virtualization technologies
• Anti-virus, Anti-spam and Anti-spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell Open Manage)

• 2+ years’ experience in a related role
• College degree preferred
• Exceptional listening skills; ability to translate client description to technical detail
• Excellent skills in communicating step by step directions over the phone
• Excellent oral and written communication skills
• Attention to detail in both challenging and mundane tasks
• Highly professional and personable at all times
• Strong internal strength and focus to overcome technical challenges
• Ability to work independently and with a team to meet goals and objectives
• Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners
• Driven to learn new products and technologies by actively pursuing education and certification
• Develop and maintain a high level of competency with the technologies supported
• Real world experience in a network administration or help desk position
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Desire to “do what it takes” to solve technical challenges
• Industry certifications from CompTIA, Microsoft, Cisco or VMware
• Minimum of a two-year college degree or equivalent experience
• Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta:
Konica Minolta…