General Manager - Store - Jiffy Mart

Overview

Our General Manager is responsible for the management of the ongoing day-to-day store operations, direct supervision of staff, maximizing store profits, and ensuring a high level of customer service and store appearance, in alignment with Company policies and procedures.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other. We continue to guide our success with this belief, the Global Spirit, and our commitment to responsible and sustainable growth.

• Maximize store profitability through managing controllable expenses, optimizing revenue streams, and leading a high-performing team.
• Ensure guest and associate satisfaction, exceed brand standards, and manage store profitability.
• Select, develop, and effectively lead a highly engaged team.
• Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries, solicit feedback, and create plans to meet guest expectations.
• Staff the store to cover guest and business demands of a 24/7 operation. Proactively identify hiring needs.
• Allocate resources, delegate work, and manage time through efficient scheduling and labor optimization.
• Conduct and oversee management training to ensure proficiency and safety.
• Create and sustain an inclusive store atmosphere that values diversity and promotes a productive, engaged team environment.
• Recognize and value store associates through celebration and recognition.
• Support associate and store management development through talent management processes (performance management, development plans, career conversations, development opportunities).
• Provide leadership and direction, monitor individual performance, offer coaching and development opportunities, complete performance appraisals, take corrective action when needed, and participate in hiring decisions.
• Ensure store conditions meet or exceed standards for safety, service, and operational efficiency by analyzing opportunities and executing policies and programs.
• Adhere to work designs and implement improvement actions; manage safety programs with proper execution and compliance.
• Document guest and associate incidences promptly; ensure compliance with federal and local laws and company policies.
• Lead change initiatives, champion programs, and educate associates on the reasons for change; ensure programs are executed as designed and sustained.
• Meet or exceed key performance metric targets; deliver budgeted gross profit by executing the merchandise plan.
• Maintain awareness of store-level and organizational financial performance trends to support profitability.
• Monitor cash handling and inventory; assist in investigations of shortages/overages with Assets Protection and Human Resources.
• Manage financial plans by reviewing financial reports and taking action to achieve goals; ensure execution of all plans.
• Analyze income statements and inventories to maximize sales, control costs, reduce waste, and recognize trends; manage cash procedures including deposits and change orders.
• Conduct competition surveys, analyze audit results, and address issues as needed.
• Build relationships with community partners to connect the store with its community.
• Other duties as assigned.

• Must be available to work flexible hours including days, nights, weekends, and holidays.
• Must have reliable transportation and a valid driver’s license.
• Leadership experience in a fast-paced retail, food service, or fuel environment is preferred.
• Experience selecting, training, and managing staff.
• Experience with labor allocation, sales building, scheduling, and managing expenses.
• Experience coaching and developing team members through effective leadership.
• Ability to perform physical activities repeatedly, including standing, walking, handling, reaching, grasping, pushing buttons, bending, crouching, kneeling, squatting, and stooping.
• Ability to lift and carry up to 50 lbs.
• High School Diploma or equivalent.

Pay range: $45,000.00 – $81,972.00

The final offer is determined based on factors including but not limited to experience, knowledge, skills,…