Operations Leader: Dispatch, Projects & Team

• Working closely with the business owner to set and achieve business goals

• Own the day-to-day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs

• Lead a team of Technicians, Estimators, Project Coordinators and Apprentices to efficiently manage and execute customer jobs

• Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise

• Working with owners on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling

• Maintaining and monitoring all information related to sales, estimates, job/truck and other operational details in Service Titan CRM for accuracy

• Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace

• Overseeing relationships with customers, realtors, property managers, maintenance reps within companies’ target markets to increase sales and measure the return/effectiveness of these activities

• Manage, and oversee relationships, and work done by sub-contractors to ensure operational efficiency

• When necessary, visit potential jobs/customers to create estimates for work

• When necessary, assist Technicians on jobs in the field

Requirements

• 3+ years of experience as a General Manager, or similar leadership role conducting similar activities to what's listed above
• 2+ years of experience leading teams to complete projects from start to finish with exceptional customer experiences
• Excellent verbal & written communication skills
• Strong desire to help others excel and hit goals
• Valid driver's license

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

Hard Skills

• project management
• customer relationship management
• estimating
• staff scheduling
• operational efficiency
• job execution
• sales monitoring
• purchasing supplies
• team leadership
• job estimation

Soft Skills

• communication
• leadership
• problem-solving
• customer service
• team collaboration
• organizational skills
• training
• recruiting
• retention
• goal-oriented

Certifications & Qualifications

• valid driver's license