Office Manager

Join the Heritage Home Service team as the Branch Office Manager for our Auburn, NH location At Heritage, we live by our core values "Always Pursue Better," "Treat People Right," and "Do Things Well." We believe in providing our team members with a supportive and collaborative environment where their contributions are valued, their growth is encouraged, and their hard work is recognized.

As an Office Manager, you'll play a vital role in keeping our operations running smoothly, supporting employees and customers alike, and helping create an organized, welcoming workplace.

Our commitment to exceptional service, operational excellence, and continuous improvement is backed by decades of industry expertise.
We’re seeking a proactive Office Manager who can balance daily operational needs with strategic initiatives that support long-term growth. This individual will be instrumental in fostering an organized, efficient workplace and helping our branch succeed while embodying Heritage’s core values.

• Oversee daily administrative operations including payroll, purchasing, and scheduling to keep the branch running smoothly
• Serve as a connector between departments, ensuring clear communication and collaboration
• Promote a positive, team-oriented culture that inspires employees to deliver their best work
• Support recruiting, onboarding, and HR functions to build and nurture a talented workforce
• Manage the branch’s physical environment, creating a welcoming space for employees and customers alike
• Manage AR, AP, refunds and Financing
• Manage fleet facilities and technology
• Act as a customer satisfaction representative ensuring timely resolutions for our customers and community
• Participate, and coordinate community and company events
• Provide leadership and development to the office Administrator and direct reports fostering growth of others
• Facilitate training and development of the trade administration team

• Proven leadership experience with the ability to motivate and guide a team
• Strong organizational skills with attention to detail and accuracy
• Excellent communication abilities to engage effectively with staff, customers, and leadership
• Creative problem-solving skills to navigate challenges with confidence and resourcefulness
• Self-starter attitude with a bias for action
• Have some experience in accounting and use of the Microsoft 365

• 4% 401(k) match
• Health, Dental, and Vision insurance
• Long/Short Term Disability & Life Insurance
• 120 hours of PTO each year
• 48 Hours of holiday time
• Family service discounts, referral bonuses

Ready to join a team that values you? Apply today and start your future with Heritage Home Service!

Heritage Home Service is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.