Retail Banking Branch Supervisor

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Full Time Managerial Hooksett, NH, US

Salary Range: $26.34 To $31.61 Hourly

Company: The Merrimack

Title: Retail Banking Branch Supervisor

Retail Banking Branch Supervisor
Are you a relationship-driven banking professional who leads by example and enjoys working in a customer-focused community branch? We’re looking for a Branch Services Supervisor to help lead daily branch operations, deliver an exceptional customer experience, and support the growth and development of a high-performing team.

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

Salary negotiable based on level of experience

Branch Services Supervisor: $26.00 - $31.60

• Support daily branch operations and help maintain a strong, service-focused team culture
• Coach and develop team members to deliver excellent customer service and meet performance goals
• Build customer relationships, identify referral opportunities, and support branch growth
• Assist with staffing support, performance management, and employee development
• Ensure branch procedures, policies, and regulatory requirements are followed
• Promote banking products, digital services, and referral opportunities
• Provide teller and customer service support as needed
• Resolve customer concerns and make sound day-to-day operational decisions

• 2–5 years of retail banking experience, including supervisory experience
• Strong knowledge of branch operations, banking procedures, and regulatory requirements
• Proven leadership, coaching, and team development skills
• Excellent customer service, communication, and organizational abilities
• Strong judgment and decision-making skills in a customer-facing environment
• Proficiency with banking systems and standard office technology
• Flexibility to work weekends, as needed, and travel between locations when required

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

If you’re ready to grow your banking career in a customer-focused community branch, we’d love to hear from you. Join an award-winning team where your leadership, service, and local impact will be valued every day.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities