Sales Support Associate

Benefits:

Employee discounts

Flexible schedule

About Fallon’s Home and Hearth:
As the premier destination for indoor and outdoor living in New Hampshire, Fallon’s Home and Hearth is a family-owned business dedicated to providing warmth, safety, and connection. Our flagship showroom and outdoor displays offer unmatched quality and inspiration, and we’re seeking passionate individuals to join our team.

Position Summary:

Fallon’s Home and Hearth is seeking a reliable, customer-focused Part-Time Sales & Support Associate to join our weekend team. This role is ideal for someone who enjoys helping others, takes pride in their work, and thrives in a fast-paced retail environment. You’ll be responsible for processing transactions using our Odoo POS system and assisting customers with loading products, including 40lb bags of pellets.

Forklift operation is required.

Essential Functions:

• Customer Transactions:
Operate the Odoo POS system to complete sales accurately and efficiently.
• Product Loading:
Safely load customer purchases into vehicles, including heavy items like pellet bags.
• Forklift Operation:
Operate a forklift to move and stage inventory as needed.
• Customer Service:
Provide friendly, proactive assistance to customers, guiding them through their purchases and ensuring a positive experience.
• Cleanliness & Organization:
Maintain a clean and organized workspace that reflects our commitment to quality and attention to detail.
• Team Communication:
Communicate proactively with team members to ensure smooth operations and customer satisfaction.

Qualifications:

• Ability to lift and carry up to 40lbs regularly.
• Forklift experience (certification preferred or willingness to obtain).
• Weekend availability is required.
• Basic computer skills and comfort with POS systems (Odoo experience is a plus). Strong interpersonal skills and a positive, helpful attitude

Education:

• High school diploma or equivalent. The Fallon Way – Our Core Values We’re not just hiring a cashier/loader—we’re looking for someone who embodies The Fallon Way:
• Proactive Communication:
Stay ahead of problems and keep customers informed.
• Commitment to Quality:
Be punctual, follow processes, and treat others with respect.
• Help First:
Guide customers with kindness and education.
• Transparency & Honesty:
Set clear expectations and ask for help when needed.
• Be Unique:
Bring a positive attitude and genuine care to every interaction.
• Attention to Detail:
Keep things clean, organized, and presentable.
• Growth Through Learning:
Stay curious and open to learning new skills.

Why Join Us? Fallon’s Home and Hearth is a locally owned business that’s been serving the Hampton Falls community since 1979. We take pride in our products, our people, and our values. If you’re looking for a weekend role where you can make a difference and grow with a supportive team, we’d love to hear from you.