Customer Service Store

Contractor-retail lumber yards and home centers; truss and wall panel fabrication; a world class paint and decorating center; a custom “off-site construction” modular home division; and one of the largest, most modern Eastern White Pine sawmills in New England, LaValley-Middleton has what our customers need to successfully complete any project. Company founders, Harold and Gerry LaValley remain active in the business, and the LaValley/Middleton brand today consists of 14 locations that offer our customers a “one stop shop” for all of their building needs.

The Customer Service Store role is pivotal in delivering an exceptional shopping experience to customers by providing attentive, knowledgeable, and friendly assistance. This position focuses on addressing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction throughout their visit. The role requires managing transactions accurately, maintaining store presentation, and supporting team members to achieve store goals. By fostering positive customer relationships, the employee helps build brand loyalty and encourages repeat business.

Ultimately, this role contributes to the overall success and reputation of the store within the community.

• Previous experience in customer service or retail environment preferred.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and perform physical tasks related to store maintenance.

• Experience with inventory management software.
• Demonstrated problem-solving skills in a retail setting.
• Familiarity with product lines relevant to the store.

• Greet customers warmly and ascertain their needs to provide personalized assistance.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Process sales transactions accurately using the point-of-sale system.
• Maintain cleanliness and organization of the store to create an inviting environment.
• Collaborate with team members to restock merchandise and ensure product availability.
• Provide product information and recommendations to help customers make informed decisions.
• Follow store policies and procedures to ensure compliance and safety.
• Assist in inventory management and report any discrepancies to management.

Effective communication skills are essential for understanding customer needs and providing clear, helpful information. Problem-solving abilities enable the employee to address and resolve customer concerns efficiently, enhancing satisfaction. Proficiency with point-of-sale systems ensures accurate and swift transaction processing, contributing to operational efficiency. Organizational skills help maintain store appearance and inventory accuracy, supporting a positive shopping environment. Additionally, teamwork and adaptability are important for collaborating with colleagues and responding to dynamic store demands.