General Manager - Store - Jiffy Mart

Job Summary

Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance.

• Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.
• Responsibility for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability.
• Select, develop and effectively lead a highly engaged team; cultivate a positive shopping experience for all guests.
• Respond to guest complaints or inquiries and solicit guest feedback from various sources; review information and create a plan to consistently meet expectations.
• Staff the store appropriately to cover the guest and business demands of a 24/7 business; proactively identify hiring needs across the store.
• Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
• Conduct all aspects of management training and oversee the training of all associates to ensure proficiency of skills and job safety.
• Create and sustain an inclusive store atmosphere by understanding the diversity of the store team and encouraging mutual understanding and respect.
• Value store associates through celebration and recognition; support their development through performance management, development plans, career conversations, and opportunities for growth.
• Provide overall direction and support for the team, monitor and assess individual work in accordance with high standards of excellence, and undertake corrective action when appropriate.
• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency; analyze opportunities and ensure execution of established policies, procedures, practices, and programs.
• Manage all safety programs and ensure proper execution and compliance; report and document all guest and associate incidences promptly.
• Lead change initiatives, champion programs, and educate associates about the reasons and need for change; ensure programs are executed according to design and integrated.
• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.
• Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability; manage financial plans by reviewing and interpreting financial reports and taking action to achieve goals.
• Monitors shift cash handling and inventory; assist in investigations of shortages/overages with Assets Protection and Human Resources.
• Manage inventory to maximize sales, control costs, and reduce waste; proactively recognize trends across the store.
• Manage cash management procedures including bank deposits and change orders; analyze results and trends from audits (internal and external) and take appropriate action to resolve issues.
• Build relationships with community partners to connect the store with its community.
• Perform additional duties as assigned.

• Must be available to work flexible hours that may include day, nights, weekends, and holidays.
• Must have reliable transportation and a valid driver's license.
• Leadership experience in a fast‑paced retail, food service, or fuel environment preferred.
• Experience selecting, training, and managing staff; experience with labor allocation, sales building, scheduling, and managing expenses.
• Experience coaching and developing team members through proper leadership skills.
• Capable of performing the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, above the shoulder and below the waist, grasping firmly, pushing buttons, bending, crouching, kneeling, squatting, and stooping; lift and carry up to 50 lbs.
• High School Diploma or Equivalent.

$45,000.00 - $81,972.00 (based on experience, knowledge, skills, abilities and geographic location; final offer determined at start of employment).

Medical, Dental, Vision, and Life Insurance; 401(k) with match; tuition reimbursement after 6 months of service; additional wellness support.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑747‑9675 or 781‑7GP‑WORK.