Supervisor Of Cash Terminal Operations

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Stateof New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

Bureau of Operations

20 N Main Street

Newport NH 03773

Supervisor of Cash Terminal Operations

Position#10527

Starting pay range: $19.96/hour - $26.41/hour

This position offers a Trainee Status
* starting at the following pay rate: $19.23 per hour

* Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date.

* See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations has a full-time vacancy for Supervisor of Cash Terminal Operations, SOC Title 43-1010 SUPS OFC-ADMIN SUPP-2 in Newport NH. This position has a 40 hour work week and is considered non-exempt.

Supervise, organize, coordinate and oversee the daily operations and functions of a Division of Motor Vehicles (DMV) office with emphasis on customer service and maintaining accurate transactions and petty cash funds, while ensuring that correct business practices and processes are being followed.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Education/

Experience:

Equivalent combination of 3 years of education and experience after completion of high school. Education and experience must be in business management or administration, accounting, banking, or related field with supervisory, management, or administrative duties involving public contact or customer service.

License/Certification:
Valid driver's license or access to transportation

• Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information
• May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours
• May be required to travel throughout the state and work at various satellite offices for periods of time

Not applicable

None

Must attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment

In-Band Advancement Available:
Yes

Criteria:
None

Broad Group Level Advancement Available:
Yes

Criteria:
None

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Supervises and oversees the DMV personnel at a satellite office while ensuring that a high level of customer service is being maintained. Verifies that all DMV personnel are abiding by NH motor vehicle laws, administrative rules and operating procedures, including the motor vehicle Privacy Act. Notifies DMV management immediately of any personnel problems, issues or…