Story Land - Happy Hauntings - Games Host

Location: Glen

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.

The outgoing and service-oriented Games Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience.

We are currently looking for a:

Story Land
- Happy Hauntings
- Games Host

Roles & Responsibilities :

Roles & Responsibilities :

Welcome and greet all g uests with a smile as they enter retail locations

Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs

Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products

Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling

Resolve guest concerns in a courteous and prompt manner

Promptly communicate potential issues or complaints to retail or park leadership, as needed

Operate all POS equipment accurately to finalize all purchases

Ensure merchandise is well stocked, organized, and presentable

Refold or rehang clothing items as necessary

Ensure the retail locations are clean and safe for our guests

Operate mobile retail carts, when applicable

Ensure that the retail space is free of tripping hazards or any other threats that could potentially injure a guest or another employee

Providing a fun and interactive experience while the guests are playing

Provide clear and accurate explanations of game rules or directions

Encourage players but never assists the player in winning or tell them how to win Maintain game area in a neat, organized, and clean manner

Ensure that game area remains properly stocked

Promptly notify leadership of any guest complaints, maintenance issues, or emergencies All other duties assigned by leadership

Education & Experience:

No education required

Previous work experience is not required

Language:
Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 1 4 years of age to comply with New Hampshire Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to positively engage with guests to promote sales and customer satisfaction

Previous experience with Point of Sale (POS) technology and PCI compliance a plus Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday

Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to carry, push, pull, lift, and hold objects weighing 3 0 pounds or more

Working Conditions:

This role will be based in one or more retail locations throughout the park , with exposure to both indoor and outdoor environments

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity,…