Story Land - Retail Operations Supervisor (Seasonal

Story Land - Retail Operations Supervisor (Seasonal)

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are treated equally and with respect.

• Supervise the daily operations of the Retail and Rentals team and any other assigned departments
• Lead by example, attitude, and as a representation of Story Land's core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
• Assist with host scheduling and timekeeping activities

• Welcome and greet all guests as they enter retail locations
• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to leadership before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures
• Ensure merchandise is well stocked and organized
• Maximize unit visual merchandising standards
• Maintain cleanliness of store areas including exteriors
• Manage inventory, focusing on stock par levels, shrink and waste controls
• Be on alert for possible theft
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties as assigned by leadership

• High School Diploma desired; equivalent work experience will be considered
• 2-3 years of previous retail or point-of-sale work experience
• 1+ years of previous supervisor experience leading a team of employees

Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9 am to 6 pm
• Ability to comply with all uniform policies
• Valid driver’s license with a good driving record
• Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Must be able to speak with guests directly when other retail leadership is not present
• Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem‑solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi‑task, and work as part of a team as well as independently

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to remain sedentary for periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Some exposure to dust and chemical cleaning agents

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company‑sponsored host events throughout the season