Supervisor Of Cash Terminal Operations

State of New Hampshire Job Posting
Department of Safety
Division of Motor Vehicles
Bureau of Operations
20 N Main Street
Newport NH 03773

Supervisor of Cash Terminal Operations

Position #10527

Starting pay range: $19.96/hour - $26.41/hour

This position offers a Trainee Status
* starting at the following pay rate: $19.23 per hour

• Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date.
• See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations has a full-time vacancy for Supervisor of Cash Terminal Operations, SOC Title 43-1010 SUPS OFC-ADMIN SUPP-2 in Newport NH. This position has a 40 hour work week and is considered non-exempt.

Supervise, organize, coordinate and oversee the daily operations and functions of a Division of Motor Vehicles (DMV) office with emphasis on customer service and maintaining accurate transactions and petty cash funds, while ensuring that correct business practices and processes are being followed.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Education/

Experience:

Equivalent combination of 3 years of education and experience after completion of high school. Education and experience must be in business management or administration, accounting, banking, or related field with supervisory, management, or administrative duties involving public contact or customer service.

Valid driver's license or access to transportation

• Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information
• May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours
• May be required to travel throughout the state and work at various satellite offices for periods of time

Not applicable

None

Must attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment

Supervises and oversees the DMV personnel at a satellite office while ensuring that a high level of customer service is being maintained. Verifies that all DMV personnel are abiding by NH motor vehicle laws, administrative rules and operating procedures, including the motor vehicle Privacy Act. Notifies DMV management immediately of any personnel problems, issues or concerns within the satellite office to include the satellite office building, furniture or other physical problems.

Makes recommendations for improvement to management. Ensures that cash terminals are secure at all times including cash, checks, Director stamps, laminates, decals, plates, temporary license documents, etc. Ensures that cash terminal operators maintain the correct amount of cash, checks at all times matching the transactions completed, conducting random audits as required, including petty cash. Verifies petty cash at the beginning and end of each business day.

Issues petty cash change to employees as required. Verifies that all applications are properly completed, and that registration, driver license, title, driver record or other transaction document information is correct and that the proper fee is calculated. Receives and enters into the computer database, applications for driver licenses, vehicle registrations, boat…