Story Land - Hauntings Retail Host

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.

The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience.

We are currently looking for a:

Story Land - Happy Hauntings Retail Host

Roles & Responsibilities :

Roles & Responsibilities :

Welcome and greet all g uests with a smile as they enter retail locations

Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs

Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products

Maintain knowledge of current sales and promotions; promote these events to prospective guests

Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling

Resolve guest concerns in a courteous and prompt manner

Operate all POS equipment accurately to finalize all purchases

Ensure merchandise is well stocked, organized, and presentable for our guests

Ensure the retail locations are clean and safe for our guests

Refold or rehang clothing items as necessary

Assist managers and supervisors with monitoring inventory control methods

Process and return damaged merchandise in accordance with company policies

Operate mobile retail carts, when applicable

Safely and properly use a step ladder to reach higher shelving

Remain vigilant for possible theft from guests or other employees

Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.

Report maintenance or safety concerns to a supervisor or manager in a timely manner

All other duties assigned by leadership

Education & Experience:

No education required

Previous retail experience is helpful but not required

Language:
Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 14 years of age to comply with New Hampshire Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to positively engage with guests to promote sales and customer satisfaction

Previous experience with Point of Sale (POS) technology and PCI compliance a plus Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday

Ability to frequently stoop, twist, kneel,…