Sales Support Specialist

Summary: The Sales Support Specialist provides pre‑sales technical expertise and post‑sales support to Labsphere customers and the sales team. As a key member of the sales team, you will strive to create the best customer experience possible by quickly resolving custom issues and providing in-depth knowledge of Labsphere products and technologies.

The successful candidate will have:

• High initiative and sense of urgency
• Energetic and goal/results oriented
• Strong problem‑solving skills, technical and analytical aptitude

Responsibilities: The Sales Support Specialist is responsible for general sales and support tasks, and coordinating technical tasks with Labsphere engineering and operation groups in the following areas:

• Information Requests: provide customers with the necessary product information and documentation to allow for informed and educated purchasing.
• New Sales: develop and triage new sales opportunities which come in through email, the website, or sales phone line.
• Quotes: take the lead on component and small custom quotes, and support sales managers and engineering on more complex quotes.
• Support Tasks: take the lead on post‑sales support tasks, often coordinating with the engineering and operations groups.
• Support Cases: triage and coordinate the resolution of customer issues to a successful resolution.
• Startup Assistance: improve the customer’s post‑sale experience by assisting with first‑time setup and use of Labsphere products.
• Product Documentation: provide customers with necessary documentation to allow for proper use of Labsphere products.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the above tasks satisfactorily, with a desire to be part of a dynamic sales team. The successful candidate must also have:

• 3-5 years technical experience with a strong interest in helping customers.
• Technical degree with a concentration in science or engineering from a technical school, college or university.
• Experience in one or more of the following markets:
  Physics, Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser.
• Demonstrated superior interpersonal skills with excellent phone, verbal and written communications.
• Familiarity with ERP and CRM platforms.

COMPENSATION:

Position qualifies for a base + variable (commission) salary structure.