Inside Sales

About Your Future with SPI

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve.

Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions such as orders, quotes, or returns over the phone.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales, and offering promotional sale items.
• Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.
• Contact customers following sales to ensure ongoing customer satisfaction.
• Fill customer requests for catalogs, information, or samples.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.
• Setup and maintain customer files within company CRM.
• Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Assist in scheduled physical inventory counts.
• Prepare and submits weekly call reports and monthly sales.
• Back up front desk for breaks & holidays.
• Any other duty, task, or responsibilities as assigned.

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• A minimum of one-year business to business sales experience.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Solid problem solving and consultative skills required.
• Ability to work in a fast-paced team sales environment with minimum supervision.
• Experience with MS Office Suite.
• Education Associate’s Degree preferred.
• Travel Requirements Type of
  
  Travel Required:
  
  Local Amount of
  
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