Field Service Technician-Network

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician‑Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases, including Key Systems, PBX, Centrex Systems, and other business systems. The position involves splicing and maintaining outside plant facilities and equipment and handling aerial, buried, and underground fiber optic and copper cable. You will provide direct, face‑to‑face contact with customers and proactively support the sales of TDS services and products such as Telephony, Video/CATV/DBS, Internet, and high‑speed networks.

You will exceed customer expectations by delivering exceptional service, identifying customer needs, and providing communication solutions. You will also demonstrate and mature TDS products, seek sales opportunities, and educate customers on local service, central office services, structured cabling, MAC (moves, adds, and changes), voice mail, and other non‑regulated CPE. The role may include duties of other Field Services Technician positions, as required.

Due to in‑field support and on‑call requirements, the selected candidate must reside within a 60‑minute driving distance from the Contoocook, New Hampshire warehouse at 11 Kearsarge Ave, Contoocook.

This position is eligible for a $1,000 sign‑on bonus. (Payout terms apply.)

Regarding the level of recruitment, different job postings exist for Field Service Technician and Field Service Technician‑Network. Refer to each posting for the minimum qualifications required and apply for each level that matches your skills and interests.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T‑1s, and/or DS3s (carriers, paging, and wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
  
  Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent damage. Keeps an orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Provides high‑level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service, proactively educating and selling TDS products and services to customers.
• Performs project management of the installation of systems and performs related functions as requested by supervisor.

• 1+ year basic technical telecommunications experience ––OR–– current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines to meet TDS’s business needs.

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT…