Field Service Technician-Network

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician-Network
, you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases. You will perform work associated with splicing and maintaining outside plant facilities and equipment, and you will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable. You will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications, and you will have direct, face-to-face contact with customers.

You are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high-speed networks.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
• Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment are required.
• Locates, identifies and marks company underground and buried facilities to prevent damage. Keeps an orderly log of all locate requests in the exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections. Responds to trouble dispatches.
• Provides high-level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management of the installation of systems and performs related functions as requested by the supervisor.

Required Qualifications

• 1+ year basic technical telecommunications experience or current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines to meet business needs.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires on-call/standby responsibilities and may require occasional travel. Willingness to work overtime as needed.
• Must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements for operating vehicles with a combined GVWR > 10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services, including Inside Wiring, Internet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Structured Wiring, Video/CATV/DBS, Cable Locating, Key Systems/PBX, Centrex, Voicemail, and related systems.
• Practical knowledge of computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, MS Excel, and CD-ROMs.
• Ability to work independently with minimal supervision and demonstrate strong customer service and sales skills, plus effective communication.
• Proven organizational skills and ability to multi-task.
• Ability to operate vehicles with manual transmissions.

We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition, all associates may participate in Associate Resource Groups for professional development. For more information, please refer to the official posting.

TDS Telecom provides…