Rail Bike Guide - Lincoln

New Pay Rate of $19.06 SUMMARY OF POSITION

This position represents Granite State Scenic Railroad as a tour guide and ensures that passengers receive a safe and pleasant journey by interfacing with passengers in a friendly and informed manner. The role is part‑time/seasonal with a variable work schedule and is employed by an affiliated company of Patriot Rail.

Appropriate work attire. Safety clothing such as safety vest, gloves, safety glasses and any other special attire required to perform the job.

• Must have a valid driver’s license.
• Capable of pedaling a bike with light exertion during scheduled rail bike excursions.

• Must attend daily job briefings as scheduled.
• Guide tour while pedaling rail bike.
• Lift rail bikes when required to change direction or for storage.
• Perform track inspections.
• Maintain a safe environment for guests and employees.
• Maintain rail bike equipment.
• Perform a safety speech at the beginning of each tour.
• Sanitize bikes between trips.
• Flag crossings when necessary.
• Perform other duties as requested.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Provide First Aid/CPR/AED in the event of emergencies.
• Provide information and offer additional services to guests to enhance their experience with Rail Bike Adventures.
• Deal professionally, courteously, and tactfully with the public and coworkers.

• Attend safety briefings (pre‑trip).
• Verify assigned car is prepared and ready.
• Assist in loading and unloading of passengers.
• Maintain safety rules.
• Be knowledgeable about the train, individual cars and scenic highlights.
• Respond to any customer inquiries with accurate up‑to‑date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Provide First Aid/CPR/AED in the event of emergencies.
• Strong customer service skills with the ability to resolve customer conflicts, should they arise.
• Read, write and communicate effectively with co‑workers and the general public.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
• Additional duties as assigned.

Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. The associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.