Counter Sales Associate

Location: Meredith, NH. Branch |
Schedule: Monday-Friday, 7 AM– 4:30 PM |
Compensation: $/hour

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to delivering amazing products and world-class customer experiences. We're seeking a motivated and versatile Warehouse & Counter Sales Associate to join our Meredith team. In this dual role, you'll be the backbone of our branch operations — managing day-to-day warehouse functions while serving as a knowledgeable resource for our customers at the counter. If you're reliable, adaptable, and thrive in a fast-paced environment, there's no place like Homans.

• Inventory Management & Processing — Receive, bin, and ship orders using barcode/RFID scanning technology while managing purchase orders and transfers with precision
• Equipment Operation — Safely operate material handling equipment, including forklifts, with daily pre-trip inspections and adherence to proper safety protocols
• Warehouse Organization — Maintain systematic storage operations, stage orders for shipment, and ensure accurate product placement throughout the facility
• System Management — Process inventory through warehouse management systems and shipping/receiving software with meticulous attention to detail
• Quality Control — Execute accurate picking, packing, and documentation while addressing discrepancies and operational issues promptly
• Safety & Compliance — Consistently adhere to OSHA guidelines and company safety standards in all warehouse activities

• Customer Engagement & Sales — Greet customers and answer incoming calls; identify needs and recommend HVAC equipment, parts, and supplies that best fit their requirements
• Product Knowledge & Promotion Awareness — Discuss features and benefits of merchandise; stay current on promotions and deals to maximize sales opportunities
• Order Processing & Problem-Solving — Research inventory availability using computer databases, prepare sales and quote orders, process payments, and handle product substitutions when needed
• Showroom & Inventory Coordination — Maintain organized displays, coordinate transfers, open orders, and warranty authorizations in collaboration with the broader team
• Multi-Tasking & Flexibility — Balance counter sales with clerical support, telephone outreach, and warehouse assistance — wearing multiple hats to keep branch operations running smoothly

• Cross-Functional Collaboration — Partner with Store Associates and Sales Managers to deliver a seamless customer and operational experience
• Performance Standards — Meet productivity targets and deadlines while maintaining consistent attendance and punctuality
• Other duties as assigned