Warranty Administrator & Appointment Coordinator

Job Summary

Valenti Ford is seeking a highly organized and detail‑oriented individual to join our team as a Warranty Administrator & Appointment Coordinator. In this role, you will be responsible for managing all aspects of vehicle warranties and coordinating customer appointments. This is a full‑time position in the auto industry located in Mystic, Connecticut. This is an individual contributor role with the potential for a monthly commission.

The compensation for this position is $20 per hour plus commission and pay will be distributed on a weekly basis.

• Starting hourly rate of $20 per hour
• Weekly pay
• Potential for additional commission earnings
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career growth within our organization

• Managing and verifying all warranty claims with manufacturers and insurance companies
• Ensuring all warranty paperwork is completed accurately and in a timely manner
• Maintaining thorough and organized warranty records
• Coordinating with customers to schedule service appointments, including follow‑up reminders
• Cashiering and closing repair Orders as needed
• Providing excellent customer service and resolving any customer concerns or inquiries regarding warranty and appointments
• Assisting with administrative tasks as needed
• Staying updated on all warranty policies and procedures
• Helping to establish our Pickup & Delivery process in order to improve customer satisfaction and maintain Electric Vehicle Ford Model e standards
• CDK Experience Preferred
• CDK SMARTT Lane Experience Preferred

• High school diploma or equivalent
• Previous experience in warranty administration or customer service in the automotive industry preferred
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously
• Proficient in Microsoft Office and ability to learn new software program
• Must have a valid driver's license

Valenti Ford provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Valenti Ford complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Valenti Ford expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.