Information Associate

Yale New Haven Health -  -  - Responsibilities:
Screens and refers incoming phone calls and directs patients and families to ensure that accurate and timely department communication is facilitated;
Provides all support and clerical assistance to patients, families, staff, and community contacts with the greatest consideration and highest regard for customer satisfaction;
Maintains the department's statistics including updates, reports, communications, census to staff and management team;
Shares responsibility for inventory of all office supplies and forms to ensure efficient utilization of department resources and staff time;
Assists in the cross-training of new employees on the functions of the support staff