Receptionist Supervisor

Job Details

Job Location:

NEW HAVEN, CT 06513

Position Type:
Full Time

Salary Range: $20.00 - $23.00 Hourly

Travel Percentage:
None

Job Shift: Day

Schedule:

Monday to Friday, 8:00am to 4:00pm. Ability to come in early, stay later, or work weekends when needed for callouts or coverage.

• Previous supervisory experience and/or knowledge of a senior retirement community or healthcare setting is required
• Ability to analyze information, solve problems, and make sound decisions
• Sensitivity to the needs of the elderly in a healthcare setting
• Ability to perform repetitive tasks
• Typing skills and computer knowledge
• Prior MS Office experience, including Word and Excel
• Complies with and promotes all rules regarding residents’ rights
• Demonstrates cooperation and teamwork with peers and other departments
• Contributes to meeting the fluctuating staffing needs of the department through flexibility in assignments and work schedules
• Attends all mandatory education and in‑service programs as indicated by attendance records
• Engages in positive customer service interaction with residents, families and visitors
• Takes ownership of an error in delivery of service and works to correct the problem
• Displays good attendance and is punctual

• Communicates with and educates Security and Front Desk Staff on changes to workflow, special tasks, and other important information
• Answers telephone; delivers messages to residents, etc., as necessary
• Welcomes all visitors; ensures use of Accushield for visitor registration, nametag printing, and adherence to Covid infection‑control practices
• Ensures the accuracy of resident data in Accushield daily; reports any system or software issues to the Vice President of Mary Wade Healthcare immediately
• Oversees the inflow, outflow, and internal delivery of mail and packages for staff and residents
• Ensures visitors feel welcome by directing them to resident rooms, office areas, etc., as necessary
• Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment in the lobby at all times
• Directs all lobby traffic, including residents returning, EMTs picking up residents, guests arranging for meetings, vendors, and contract workers, and residents assembling for out trips
• Provides administrative support to department heads and the Clinical Administrative Assistant as needed

• Health plans through Cigna, with 12‑18% of the monthly premium covered by Mary Wade
• Dental and vision coverage at very low rates
• Employee Assistance Program (24/7 access) for mental health support
• Tuition Reimbursement benefit to help cover the costs of job‑related credentials or degrees
• 403(b) Retirement Plan with 50% matching dollar program
• Employee Assisted Housing Program for purchase of home in Fair Haven
• Weekly payroll and free on‑site parking
• Benefit partners offering identity‑theft protection, prepaid legal services, AFLAC, and Verizon discounts
• Beautiful garden for outdoor lunch and breaks
• Safe and clean work environment

EEO/AA