Academic Records Coordinator

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The Academic Records Coordinator serves as a senior functional lead within the University Registrar’s Office (URO), reporting to the Deputy University Registrar, and provides office-wide coordination for transfer credit operations and related student systems support. The role owns day-to-day stewardship of transfer and study abroad credit processes, including maintaining and enhancing the transfer credit equivalency database, applying faculty-approved policies, and ensuring consistent, equitable, and audit-ready documentation across student records.

As the primary escalation point for transfer credit inquiries, the position sets service expectations, coordinates responses with campus partners, and develops and delivers training, job aids, and standard operating procedures for faculty, staff, and students. The role also leads operational coordination for new user access to student systems, partnering with ITS to manage workflow, monitor timelines, resolve issues, and communicate impact to URO and campus stakeholders.

In addition, the Academic Records Coordinator provides advanced functional support for reporting, systems, and degree audit, including advising on process improvements and serving as a backup during peak periods. This position contributes to a culture of learning by mentoring colleagues, sharing expertise, and participating in continuous improvement initiatives that strengthen university-wide processes and data integrity.

• Required Skill/Ability 1: Outstanding interpersonal and customer service skills. Excellent written and verbal communication skills. Ability to effectively interact with multiple levels of an organization and explain complex subject matter.
• Required Skill/Ability 2: Demonstrated ability in exercising independent judgment and decision-making based on an understanding of organizational policies and activities. Proven interpersonal and problem-solving skills with a demonstrated desire to work collaboratively with peers and stakeholders and elevate issues as appropriate to supervisors.
• Required Skill/Ability 3: Proven ability to assess issues, troubleshoot, and make quick judgment calls. Ability to provide recommendations to improve department processes and procedures. Demonstrated flexibility, with the willingness and ability to learn and be receptive to different learning and coaching styles.
• Required Skill/Ability 4: Demonstrated ability to multi-task in a fast-paced environment while employing independent decision-making with accuracy and precise attention to detail; ability to innovate with an openness to new ideas and their implementation. Ability to effectively react and adapt to changing situations with professionalism. Demonstrated ability to work effectively with and foster collaboration among a wide range of individuals and constituencies in a large, complex academic environment.
• Required Skill/Ability 5: Advanced skills in the Microsoft Office Suite of products and ability to learn other computer systems. Demonstrated proficiency with Excel, Word, and other desktop applications.