Assistant Registrar and Digital Learning Specialist, Yale School of Management

Registrar background.

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Yale School of Management is seeking an Assistant Registrar and Digital Learning Specialist to ensure the Executive Education department’s central recordkeeping and operations functions are executed efficiently and effectively, while providing support for the curricular and operational aspects of executive education programs for both in-person and online programs. The Assistant Registrar reports to the Registrar and Assistant Director of Learning Operations.

• Under the supervision of the department Registrar, provides support for p data processing, and ongoing maintenance. Provides processing support for participant registration, creates invoices, tracks payments, and corresponds with prospective and registered participants. Research solutions and recommend adjustments to policies and systems as needed to adapt to operational challenges.
• Maintains training documentation for the registrar, admissions, and operations systems, policies, and processes. Provides training, onboarding, and troubleshooting for those systems and processes in collaboration with SOM IT and vendor contacts. Promotes the adoption of new systems through communications and the buildout of pilot applications.
• Responds to general inquiries related to registrar and admissions processes, including participant verification, registration support, and payment support.
• Maintains standard templates for digital content in learning management systems (LMS) used in executive programs. Creates and prepares LMS instances for all executive programs, according to templates, for handoff to the Program Delivery team.
• Serves as a participant-facing contact for assigned asynchronous digital programs, conducting routine processing and troubleshooting, referring issues to the assigned Learning Success Manager as appropriate.
• Maintains records for asynchronous courses, including, but not limited to, learning management systems, communication and policy guidance with enrolled learners
• Under the supervision of the Assistant Director of Learning Operations, oversees Executive Education facilities and office administration, including supplies of procurement, inventory management, and coordination of service providers.
• With oversight from the department’s Finance Director, serves as a preparer of expense reports and requisitions on behalf of the department.
• Other projects as assigned.

• Demonstrated ability to conceptualize, implement, and communicate about systems and processes. Superior problem-solving skills.
• Intermediate or better skills in Windows and Microsoft Applications, e.g., Outlook, Word, Excel and PowerPoint. Must be able to flex schedule to work nights and weekends as required for programs.
• Superior interpersonal and project management skills, with the ability to represent the school professionally and build effective relationships with diverse stakeholders. Positive, adaptable, and team-oriented, with a proven ability to excel in a fast-paced, evolving environment.
• Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously. Excellent written and oral communications skills required.
• Ability to learn quickly, especially the ability to learn and use technology tools in both physical and virtual classrooms. Ability to troubleshoot and resolve minor AV/IT problems as they occur.

• Bachelor’s degree.
• Experience working with databases and maintaining records and knowledge of relevant governance policies, especially in a higher education setting.
• Experience managing major corporate client relationships and/or events, managing multiple projects simultaneously, and facilitating the delivery of world-class service.
• Global program experience.
• Registrar background.