Guest Relations Coordinator, Yale College

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$28.43

137754WD

Serves as the first point of contact for prospective students, families, counselors, and other guests of the Yale Office of Undergraduate Admissions. Oversees the daily operation of the admissions reception area, ensuring visitors receive exceptional service while coordinating a high-volume schedule of tours, information sessions, and special events.

Coordinates key operational functions that support the office's visitor experience, which includes addressing student inquiries, writing professional correspondence to prospective students and campus partners, maintaining departmental scheduling, preparing presentation materials for daily information sessions, and assisting with the planning and execution of individual and group visits. Collaborates closely with admissions officers to ensure seamless daily operations and timely, accurate responses to online inquiries through the office’s customer relationship management software.

The position requires sound judgment, strong organizational skills, and flexibility to adapt in a public-facing position.

This position is an on-site role as the primary responsibility is to greet the public on campus.

• Demonstrated customer service skills and ability to work effectively both independently and as part of a team.
• Excellent written and verbal communication skills, including proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Proven attention to detail and accuracy in handling data and records.
• Demonstrated reliability in attendance and ability to maintain confidentiality.

• Experience in higher education, hospitality, or another customer-facing environment with a high volume of visitors.
• Experience working with customer relationship management systems.
• Familiarity with Yale University.

• Serves as source of information to students, staff, faculty, and clients on policies, procedures, and office activities.
• Greets visitors. Answers and screens telephone calls. Assesses natures of business. Provides assistance or refers to appropriate individual. Schedules and coordinates meetings and appointments.
• Receives and schedules client referrals. Resolves scheduling conflicts. Formats, keyboards, edits and proofreads correspondence, grants, manuscripts, reports, and other material. Assembles attachments and corresponding material.
• Reviews outgoing material for completeness, attachments, dates, and signatures. Composes general correspondence and written material.
• Gathers, compiles and records data. Creates reports and summarizes findings. Assembles and compiles material for grant, contract, and budget preparation.
• Monitors expenditures and reconciles financial statements. Coordinates travel arrangements. Establishes and maintains filing systems. Sorts screens and distributes mail. Completes forms.
• Orders and maintains inventory of supplies. Photocopies material. Oversees and instructs support staff. Performs additional functions incidental to office activities.
• May perform other duties as assigned.

Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

08/20/2026

Administrative Support

L34

Labor Grade C

Full time

Staff

On-site

38 Hillhouse Avenue, New Haven, Connecticut

All candidates for employment will be subject to pre-employment background screening for this position,…