Operations Manager

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Dually reporting to the Lead Administrator for the FAS Divisions of Humanities, Social Sciences and Academic Services and the Operations Manager for the Division of Humanities ensure that faculty, students and staff in FAS Humanities division receive high quality administrative support in a manner compliant with university policies and procedures, and marshal and leverage available resources (financial or otherwise) to help advance the departments' and university's mission.

Enable faculty and program leadership to maximize their focus on program activities by managing and implementing assigned financial and/or administrative support services for multiple departments, assessing the operational challenges and opportunities, working to develop and implement solutions with others as appropriate and serving as a critical conduit for strengthening the interface between department needs/requirements and service provider activities. Will perform other duties as assigned and may be utilized in any department.

The current hybrid work schedule for this position is 4 days on campus with 1 remote workday. You may be required occasionally to work on site more often in a given week due to operational needs. In the event, the university/department transitions to being on campus five days a week, either temporarily or permanently, the hybrid schedule will be suspended.

• Well-developed decision-making, planning, organizational, problem-resolution and supervisory skills. Demonstrated ability to manage staff, time and resources effectively, measure and monitor progress and redirect efforts as needed.
• Ability to compile, analyze, and explain data accurately, and to analyze and resolve complex issues with judgment and tact. Demonstrated proficiency in Excel and experience with database management.
• Excellent written and verbal communication skills. Ability to adapt communication style to address the needs of individuals at all levels throughout the university.
• Ability to anticipate changes in the business environment and proactively manage change. Solid understanding of internal control concepts and the implementation of internal control systems in a complex business environment.
• Ability to be sensitive to cultural differences and ability to interact effectively with individuals from diverse cultural backgrounds. Ability to manage confidential matters and remain discreet in relations with staff and others.

• Experience with University financial and administrative systems (e.g., Workday) and knowledge of relevant processes and policies.
• Strong proficiency in database reporting and the introduction of new financial tools and operating procedures.
• Prior experience working with faculty in an academic setting.