Account Assistant 4

Overview

Under the direction and supervision of the Supervisor and Team Leader, employee will be responsible for insurance follow‑up on carrier denials and no insurance response claims for Yale Medicine. Employee will also function as a liaison in the day‑to‑day follow‑up of denied and no response claims to obtain maximum reimbursement for services rendered by Yale Medicine.

• Excellent interpersonal skills. Ability to deal with people in a tactful and courteous manner.
• Excellent communication skills, both oral and written.
• Ability to work independently, organize and prioritize work assigned in order to meet goals and deadlines.
• Strong ability to process high volume workload accurately and professionally.
• Demonstrated record of excellent attendance and punctuality. Proper demeanor and attire.

• Working knowledge of EPIC and EPIC WQs.
• PC data entry experience.
• Knowledge and working experience with ICD9 and CPT4 coding systems.
• Working knowledge of Microsoft Office, especially EXCEL and WORD.

• Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff.
• Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories.
• Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts.
• Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities.
• Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.

All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing, and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Yale University is a tobacco‑free campus.