Field Battery Specialist – East Territory
Job in
New Haven, New Haven County, Connecticut, 06540, USA
Listed on 2026-08-26
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-26
Job specializations:
-
Business
Operations Management, Business Analyst, Business Intelligence
Job Description & How to Apply Below
- Lead analysis of mobile battery performance across assigned markets, including sales, conversion, revenue, member experience, service consistency, inventory, warranty, and provider execution indicators
- Evaluate Fleet and Service Provider Partner market conditions to identify operational, sales, compliance, process, equipment, inventory, capability, and provider-performance barriers
- Prioritize markets, providers, and performance issues for review and escalation based on business impact, revenue opportunity, member impact, risk, and leadership priorities
- Develop market-level performance improvement strategies and corrective-action recommendations
- Advise managers, Fleet leaders, Territory Managers, Market Managers, and provider leadership on trends, risks, opportunities, and recommended actions
- Interpret mobile battery program standards, sales expectations, service requirements, inventory practices, warranty procedures, and provider operating expectations
- Conduct field visits, provider assessments, operational reviews, and ride-along observations
- Develop field operating routines, reporting cadences, scorecards, provider review templates, and performance dashboards
- Support battery sales plans, market expansion planning, provider engagement strategies, and initiatives to increase revenue, profitability, penetration, and member satisfaction
- Assess capability gaps and recommend training strategies and development support
- Assess inventory, supply practices, service readiness, equipment utilization, and operational workflows
- Prepare written analyses, market summaries, provider-readiness assessments, and leadership recommendations
- Monitor improvement plans and advise leadership on escalation, resource alignment, provider engagement, process modification, or operational intervention
- Support rollout and evaluation of new battery tools, technology, processes, pilots, revenue opportunities, and program changes
- Collaborate with Automotive Operations, Dispatch Operations, Roadside Assistance Call Center Operations, Club Assist, Car Care, Distribution Administration, Finance, Procurement, Marketing, Training, and other partners
- Perform other related duties consistent with market-level business analysis, advisory decision-making, and battery program performance improvement
- Bachelor’s degree in business, operations, automotive management, sales management, analytics, or related field preferred
- Equivalent combination of education and progressively responsible experience may be considered
- Minimum 5 years of experience in automotive service, roadside assistance, fleet operations, provider network management, sales performance management, market operations, vendor / partner oversight, or related business operations role preferred
- Demonstrated experience analyzing operational or sales performance data, identifying systemic business issues, developing recommendations, and influencing leaders or partners across multiple markets or teams
- Experience supporting revenue growth, service consistency, provider performance, process improvement, training strategy, compliance improvement, or operating-standard implementation preferred
- Valid driver’s license with satisfactory driving record required
- Strong business analysis, market performance assessment, operational diagnosis, and problem-solving skills
- Ability to exercise discretion and independent judgment regarding battery revenue, service delivery, provider performance, program effectiveness, compliance risk, and member experience
- Ability to interpret performance data, identify trends, distinguish systemic barriers from isolated execution gaps, and develop practical recommendations
- Leadership-through-influence capability across Fleet, SPP, and cross-functional leaders
- Strong written and verbal communication skills, including leadership-ready summaries and recommendations
- Strong organizational, project management, prioritization, and follow-through capabilities
- Ability to translate strategic priorities into market-level operating plans, provider engagement routines, performance measures, and leadership recommendations
- Working knowledge of Microsoft Office applications and data,…
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