Veterinary Client Service Representative - Primary Care

Description

Are you passionate about providing exceptional customer service and making a difference in the lives of pets and their owners? We are excited to announce the opening of our brand-new primary care location –
Elm City Vet – Primary Care
. We are looking for a dedicated Veterinary Client Service Representative to join our team!

As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families. If you are a compassionate, detail-oriented professional with a love for animals, this is your chance to be part of something truly special!

Our vision is simple: to make the community, the animals, and the people in it happier and healthier.

Elm City Vet is located on vibrant Orange Street in the heart of New Haven. This brand-new build features a spacious lobby to give pets and their families ample space to comfortably relax. Our five exam rooms feature double entry to maximize efficiency and promote a safe environment for all pets and their people.

Pieper Veterinary is a highly respected family of emergency, specialty, urgent care, and primary care hospitals in CT, PA, MA, and ME.

• Environment of
  
  Collaboration:
  
  Our hospital locations work closely together with each other as well as the Specialty/ER location in Middletown to provide the best possible care for the pets we see.
• Commitment to Continuing
  
  Education:
  
  We want to retain and develop our talent to the best of our ability. You can expect numerous in‑house CE opportunities, and any mentoring available to support and achieve your goals.
• Career Advancement:
  We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative who will thrive in a fast‑paced, high‑volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with Ezy Vet and Smartflow is an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

Based on experience starting at $17.00‑$21.00 an hour.

This is a Full‑Time position:
Monday, Tuesday, Thursday, and Friday 9:45 am‑8 pm. Saturday rotation is required.

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match
• Up to 75% employee pet care discount
• Annual uniform allowance

• Previous experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high‑stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.