Lake Compounce - Seasonal Guest Experience Agent

Lake Compounce - Seasonal Guest Experience Agent

As an equal‑opportunity employer, we strive to create environments where every host, guest, and partner feels welcome, valued, and loved.

• Parking Booths:
  • Accurately complete all POS financial transactions for paid parking lots.
  • Courteously assist guests with questions and complaints.
  • Direct emergency services such as fire and police in case of an emergency.
  • Assist with special parking details in emergency situations or for special events.
  • Assist other Guest Experience departments as needed.
  • Perform all other duties assigned by leadership.
• Ticket & Pass Processing:
  • Provide exceptional guest service by greeting guests and being knowledgeable about ticket promotions.
  • Communicate with guests and answer questions regarding park passes, policies, and guest services.
  • Accurately sell parking passes, admission tickets, and season passes.
  • Operate all POS equipment accurately to finalize purchases.
  • Conduct transactions while ensuring all PCI procedures are followed, including credit and refund transactions, and loss prevention.
  • Process season passes and reissue cards as needed.
  • Activate annual and season passes through POS‑based programs and equipment.
  • Validate online tickets or coupons before allowing guest entry.
  • Perform all other duties assigned by leadership.
• Turnstiles:
  • Scan all passes and tickets to ensure accurate attendance and valid guest entry.
  • Create additional materials, promotions, or souvenirs to each pass holder as they enter.
  • Monitor all guests exiting and re‑entering the park.
  • Monitor all park communication, including incoming calls and radio traffic.
  • Maintain a clean work area, wiping down counters, vacuuming, sweeping, and picking up trash.
  • Ensure that park rental items do not leave the park.
  • Maintain compliance with company and industry best practices, policies, and procedures.
  • Follow all park protocol regarding host entry and badge scanning.
  • Assist in other departments as needed.
  • Perform any additional duties instructed by Guest Experience leadership.
  • All other duties assigned by leadership.
• Guest Relations:
  • Delight all guests by providing exceptional customer service and addressing questions and concerns promptly.
  • Serve as primary point of contact for all general park questions, complaints, and inquiries.
  • Connect with guests via email, phone calls, and in-person follow‑ups.
  • Direct and transfer department‑specific questions or requests to the appropriate manager.
  • Respond to guest needs appropriately and provide accommodations as necessary.
  • Actively listen to radio and relay relevant information clearly to all departments.
  • Manage and secure all guest and employee lost and found items.
  • All other duties assigned by leadership.

No education or previous work experience required.

• Must be at least 16 years old.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation to and from scheduled shifts.
• Must comply with all uniform policies.
• Exceptional customer service skills with the ability to resolve questions, problems, and issues positively.
• Professional communication with guests.
• Ability to follow direction, multi‑task, work as a team, and independently.

• Fluent spoken and written English. Spanish or other bilingual skills are a plus.

• Can stand, walk, and remain on feet for majority of workday.
• Can stoop, twist, kneel, bend, squat, or reach above shoulders occasionally.
• Can remain sedentary for periods of time using computer or POS equipment.
• Can carry, push, pull, lift, and hold objects weighing 20 pounds or more.

• Primarily in an office setting and frequent exposure to outdoor environments.
• Exposed to variable temperatures, strong sun, humidity, dust, rain, snow, ice, and other weather conditions.
• Subject to loud noise, flashing lights, and heavily populated environments.
• Frequent interruptions and requests requiring reprioritization of activities.

• Flexible schedule.
• Opportunity to cross‑train and learn unique skills across departments.
• Free admission to Lake Compounce and all Palace Entertainment parks on days off.
• Invitations to company‑sponsored employee events throughout the season.