Customer Service Representative - Manufacturing​/B2B

Customer Service Representative – Manufacturing / B2B

Location:

Confidential (New Haven, CT) | Full-Time | Day Shift | Hourly + Overtime

Are you a skilled Customer Service professional looking to make a real impact? Join a dynamic manufacturing team where every order you handle supports B2B distributors and drives customer success. You’ll work in a collaborative environment, gain hands‑on mentorship from an experienced manager, and have the opportunity to grow your career in a fast‑paced, high‑volume setting.

• Competitive salary: $62K–$70K, paid hourly, with overtime opportunities
• Full‑time day shift (8:00 AM – 4:30 PM) with breaks and a 30‑minute lunch
• Mentorship and training from a hands‑on manager and a highly experienced team
• Career growth opportunities within a well‑established manufacturing company
• Work directly with B2B customers and cross‑functional teams
• Fully on‑site with exposure to multiple systems, applications, and processes

• Manage assigned territories and serve B2B customers with excellence
• Process orders, CCFs, and RGAs accurately and efficiently
• Respond to inquiries about pricing, product availability, order status, and shipping
• Ensure timely issue resolution while balancing company policies and customer needs
• Suggest and implement process improvements to enhance the customer experience
• Collaborate closely with sales, shipping, finance, and order entry teams
• Document processes and help train new team members

• 5+ years of customer service experience in a manufacturing or B2B environment
• Strong multitasking, decision‑making, and problem‑solving skills
• Excellent computer skills; comfortable using 6–8 applications across multiple monitors
• ERP experience (JD Edwards preferred) and CRM systems (Salesforce or Microsoft CRM)
• Team‑oriented, collaborative, and able to thrive in a fast‑paced, high‑volume environment

• Experience mentoring or training junior staff
• Familiarity with complex or custom manufacturing processes
• Previous high‑volume order management experience

• Monday–Friday, day shift
• Fully on‑site; commutable to New Haven, CT
• Fast‑paced, collaborative team environment
• Exposure to multiple systems and processes, with hands‑on mentorship