Revenue Cycle Quality & Training Manager Job New Haven area,Connecticut USA,Education / Teaching

Overview

The Revenue Cycle Training Specialist position is within Yale Medicine Training & Development supporting the Revenue Cycle Operations team. This role is responsible for developing and delivering revenue cycle training programs and quality data analytics for Yale Medicine revenue cycle management and frontline staff. The position will assess training needs and design, develop, and implement revenue cycle programs across Yale Medicine.

This highly visible role involves partnering with Yale Medicine's business unit managers and leaders to provide training and learning programs across various job levels and groups within the Yale School of Medicine’s clinical practice, one of the largest academic multispecialty group practices in New England.

Required

Skills and Abilities

Expertise in Adult Learning Principles: deep understanding of adult learning theories and principles; utilizing techniques such as active learning, experiential learning, and self‑directed learning to engage medical professionals effectively.
Revenue Cycle and Technical Proficiency: strong grasp of revenue cycle concepts, knowledge of medical terminology, procedures, and latest healthcare and revenue cycle operations technologies.
General technology fluency and transferable technical skills across various platforms and systems, including industry‑standard instructional design tools and software.
Platform and Systems Proficiency: fluent in Epic Professional Billing and other revenue cycle platforms to design and deliver technical training and develop quality reports and performance‑improvement instruments.
Effective Communication and Interpersonal

Skills:

excellent communication skills to convey complex information clearly and effectively; strong interpersonal skills to build rapport with learners, foster a collaborative learning environment, and address concerns or questions.
Curriculum and Instructional Design Expertise: ability to design and develop comprehensive curricula and instructional materials tailored to medical professionals; creating engaging content, leveraging technology and multimedia tools, and continuously assessing and refining training programs based on feedback and learning outcomes.

Preferred

Skills and Abilities

Revenue Cycle Informaticist Epic certification: supporting managers with analytics tools like Slicer Dicer, dashboards, and productivity scorecards; coordinating with IT and business intelligence to determine operational solutions.
Professional Billing Epic Certification.

Principal Responsibilities

Deliver learning and development programs through various modalities including instructor‑led classes, webinars, eLearning, small‑group facilitation, one‑on‑one coaching, and self‑directed reference materials.

Apply instructional design (ADDIE) methodology when developing and delivering learning programs; design eLearning outlines and storyboards as needed.

Build relationships with business unit leaders and managers when initiating the creation of a learning program and during the closure or follow‑up phase.

Analyze user needs and create proposals for new training programs or systems.

Apply project‑management skills to oversee timelines, key deliverables, and monitor risks during the development and implementation of a learning program.

Conduct on‑site performance observations of business and operations to identify specific gaps in knowledge, skills, and behavior in the learning population.

Organize classroom schedules with facility and technical resources; ensure program schedules and learner registration are set up and enrollment is monitored.

Collect feedback on training quality and delivery through evaluations and surveys; assimilate results, develop and report on key performance indicators; develop and implement measures to address identified deficiencies and enhance the program.

Required

Education and Experience

Bachelor’s degree in business, human resources, organizational communication, or related field. 3‑5 years of experience designing, developing, delivering, and evaluating leadership development, operations training, and performance‑improvement initiatives.

Background Check Requirements

All candidates for…