GEB TICKET​/ACCTNG CLERK Haven

GEB Ticket/Accounting Clerk - New Haven

This position is responsible for providing our passengers with superior customer service. From behind the ticket counter or on the station floor or platform. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. The GEB (Guaranteed Extraboard) Ticket/Accounting Clerk is an on-call position. This employee is guaranteed a 40-hour workweek and the schedule will vary from week-to-week.

They will be expected to cover planned and unplanned time off in the absence of other team members. The Boston South & Boston Back Bay station's hours require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.

Essential Functions

• Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.
• Agent will be governed by all Corporate and station policies.
• Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.
• Keep all information racks filled as needed.
• Perform miscellaneous clerical duties related to the ticket office and/or station.
• Handles checked baggage, package express and company materials in the station and on/off trains.
• Assist customers with special needs and other duties as assigned.
• Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation.
• Work with other station employees to ensure all passenger train boarding are timely.
• Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms.
• Will perform janitorial duties and other duties as assigned.

Minimum Qualifications

• Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets.
• Qualified with the operation of Arrow, Railres/Stars and Quik-Trak.
• High School Diploma or GED
• Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style
• Must be able to lift 50lbs
• Must be proficient with baggage & express operation
• General experience with computer-based office equipment
• Must be able to work under pressure
• Learn policy and procedures quickly
• Be able to work with minimal supervision

Preferred Qualifications

• Some experience in customer service
• Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style
• Demonstrated business management experience.
• Prior satisfactory work experience in customer service.
• Demonstrated leadership and supervisory skills.
• Working knowledge of Amtrak policies and procedures.
• Read, speak, and write in English
• Must have excellent oral and written communication skills
• The ability to maintain a positive, good-natured attitude is essential
• Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.

The hourly range is $30.32 – $40.42 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Health and Wellbeing Financial and Retirement Work and Family Life Support

• Health, Dental, and Vision Insurance
• 401K Rail Pass Privileges
• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program
• Medical Plan Opt-out Credit Life Insurance
• Commuter and Flexible Spending Accounts
• No-cost Personal Health Advocate
• No-cost Financial Advisor Session
• Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement.