GEB TICKET​/ACCTNG CLERK Haven

Job Summary

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The GEB (Guaranteed Extraboard) Ticket/Accounting Clerk is an on‑call position with a guaranteed 40‑hour workweek; the schedule varies week‑to‑week. The candidate must be willing to work any shift/schedule, including days, afternoons, evenings, holidays, and weekends, especially at Boston South & Boston Back Bay stations.

• Make ticket reports promptly and safeguard company funds.
• Guard all corporate and station policies are followed.
• Maintain ticket printers and Quik‑Trak machines in proper condition.
• Keep all information racks stocked as needed.
• Perform miscellaneous clerical duties related to the ticket office and/or station.
• Handle checked baggage, package express, and company materials in the station and on/off trains.
• Assist customers with special needs and other duties as assigned.
• Disseminate verbal and printed information to passengers (schedules, fares, routing, city highlights, baggage, boarding, tours, intermodal transportation).
• Work with other station employees to ensure timely passenger train boarding.
• Verify passengers are properly ticketed or have proper travel documents and ensure compliance with baggage requirements before admission to station platforms.
• Perform janitorial duties and other assigned tasks.

• Skilled in processing all types of Amtrak tickets and thorough understanding of tariffs to price tickets correctly.
• Qualified with operation of Arrow, Railres/Stars, and Quik‑Trak systems.
• High School Diploma or GED.
• Compliance with company uniform and grooming policy.
• Ability to lift up to 50 lbs.
• Proficiency with baggage & express operations.
• General experience with computer‑based office equipment.
• Ability to work under pressure.
• Quick learning of policies and procedures.
• Ability to work with minimal supervision.

• Some experience in customer service.
• Demonstrated business management experience.
• Past satisfactory customer‑service work experience.
• Demonstrated leadership and supervisory skills.
• Working knowledge of Amtrak policies and procedures.

• Read, speak, and write in English.
• Excellent oral and written communication skills.
• Positive, good‑hearted attitude essential.
• Comfortable interacting with customers, speaking on a public address system, and using Amtrak computer systems.

The hourly range is $30.32 – $40.42 (subject to collective bargaining agreement and potential increases after beginning employment).

• Health, Dental, and Vision Insurance.
• 401K.
• Rail Pass Privileges.
• Wellness Programs.
• Retirement Benefits.
• Employee Assistance Program.
• Medical Plan Opt‑out.
• Credit Life Insurance.
• Commuter and Flexible Spending Accounts.
• No‑cost Personal Health Advocate.
• No‑cost Financial Advisor Session.
• Fertility and Family Building Benefits.

• Requisition .
• Posting Location(s):
  Connecticut.
• Relocation Offered:
  No.
• Travel Requirements:
  Up to 25%.
• Pre‑employment background check required (employment verification, criminal history check, drug screen).
• Positive marijuana test will disqualify applicant.
• Amtrak is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.