Universal Banker

• The Universal Banker has both new account representative and customer service representative duties.
• This banker is responsible for providing courteous assistance to new and established customers in their selection of various accounts and financial services, cross‑selling products and services when appropriate; and processing all new account transactions as well as offering superior customer service by processing transactions as a bank teller.
• Ensures that proper customer identification information has been collected prior to opening a new account.
• Examines checks deposited to determine proper funds availability based on regulations and place holds as necessary.
• Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check orders and other similar services.
• Performs check back review of all new account information that has been entered on the system or on the Internet Banking system.

• High School diploma or equivalent.
• Thorough knowledge of financial institution products and services.
• Excellent communication and customer service skills.
• Excellent time management skills with the ability to multi‑task, and follow through with commitments.
• Ability to effectively interact with customers and other employees at all levels of the organization.
• Strong selling and cross‑selling skills.
• Ability to work with customers under time constraints.
• Strong organizational, planning, prioritization and detailed orientation skills.

Demonstrates expertise in customer service and account management within a financial institution, with strong skills in cross‑selling and processing transactions accurately. Proficient in managing customer interactions and ensuring compliance with banking regulations.

• Customer Service Skills
• Cross‑Selling Skills
• Time Management Skills
• Organizational Skills
• Knowledge of Financial Products

• Account Management
• Transaction Processing
• Regulatory Compliance
• Check Examination
• ACH Processing

• Excellent Communication
• Multi‑Tasking
• Detail Orientation
• Planning Skills
• Interpersonal Skills

• Financial Institution
• Customer Identification
• Funds Availability
• Wire Transfers
• Stop Payment Orders

• Internet Banking System