Client Onboarding Associate – Know Your Customer Verification, Wealth Management Accounts

Responsibilities

• Conduct thorough KYC and onboarding reviews to ensure all client documentation is complete, accurate, and compliant with regulatory requirements.
• Review account opening packages completed by client-facing partners, verifying key details such as signatures, dates, ownership structures, and required documentation.
• Open and code accounts across internal systems, ensuring proper setup and adherence to established procedures.
• Identify and elevate non-standard or higher‑risk scenarios to ensure appropriate risk mitigation.
• Manage a high‑volume workflow in a fast‑paced environment while meeting service level expectations.
• Partner with internal stakeholders and service teams to resolve issues and gather required information.
• Support onboarding for a variety of account types, including individual, trust, corporate, custodial, IRA, and estate accounts.
• Maintain a strong focus on quality assurance and consistency, recognizing the role’s direct impact on regulatory and reputational risk.
• Identify opportunities to improve processes and contribute to operational efficiency.

• 5+ years of combined higher education and/or work experience.
• Strong analytical and critical thinking skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to prioritize and manage work effectively in a fast‑paced, deadline‑driven environment.
• Strong organizational and time management skills.
• Professional and effective written and verbal communication.
• Experience in banking, financial services, or a related field preferred.
• Exposure to KYC, compliance, regulatory review, audit, or risk management is highly desirable.
• Background in operations, back‑office support, or roles such as accounts payable/receivable, bookkeeping, or accounting that translate well.
• Branch banking experience is a strong foundation for this role.
• Familiarity with financial products and client account structures is a plus.
• Bachelor’s degree or equivalent combination of education and experience preferred.
• Understanding of regulatory frameworks, including FinCEN requirements.
• Experience with quality assurance or quality control processes.
• Comfort working with data, documentation, and financial systems.