Telecommunications Dispatcher Southern Connecticut STATE University CL

Introduction

Southern Connecticut State University (SCSU) is a constituent unit of the Board of Regents for Higher Education (BOR), Connecticut State Colleges and Universities. We are recruiting a full‑time Telecommunications Dispatcher for the University Police Department in New Haven, CT.

• Full‑time position
• All shifts; training on second shift

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• Health and work/life balance for all employees

• Receives, transmits and relays police, fire, medical and other emergency information.
• Provides appropriate dispatch responses to calls such as traffic accidents and injuries on state property and police, fire and medical emergencies.
• Determines and evaluates emergency or non‑emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel.
• Operates communications equipment such as computer, radio, telephone and related equipment.
• Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems.
• Operates voter system to determine radio transmission capability.
• Monitors various cameras and alarm systems within the agency complex.
• Logs communications received during shift and maintains records.
• Advises other agencies on incidents of special concern.
• Contacts and may coordinate with agency units and/or outside agencies such as State Police and local public safety agencies.
• Independently responds to calls from the general public and refers to appropriate personnel.
• May monitor other state and local police, fire and medical radio frequencies.
• May perform varied clerical and statistical work.
• Performs related duties as required.

• Knowledge of and ability to operate and monitor communications equipment; terminology and coding used in radio communications; and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications.
• Interpersonal, oral and written communication, computer keyboarding skills.
• Ability to listen and communicate calmly, effectively and courteously in emergency and non‑emergency situations; speak proper English and enunciate clearly; function and react calmly, effectively and efficiently under stress; think and act quickly in emergency situations with judgment and discretion; exercise discretion in handling confidential information; follow oral and written instructions; maintain records.

One (1) year of experience in dispatching and operation of communication equipment.

• May be required to possess and retain certification as a Telecommunicator.
• May be required to receive and retain certification in NCIC and COLLECT systems within 3 months of appointment.
• May be required to work a schedule that includes weekends, evenings and holidays.

• Specify your qualifications on your application.
• Meet the minimum experience and training requirements by the close date.
• Ensure application is complete and detailed before submitting.
• Select all location(s) and shift(s) you are willing to work.
• All application materials must be received by the recruiting agency by the time specified on the job opening.

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.