Yale Police Dispatcher

Overview

Yale Police Dispatcher receives, transmits, and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as emergency or non‑emergency situations; operates communications equipment such as computer, radio, telephone and related communications equipment; operates computer‑assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On‑Line Law Enforcement Communications Teleprocessing (COLLECT) systems;

monitors various cameras and alarm systems within the agency complex.

Dispatchers are required to obtain several certifications including the State Certification for Telecommunicators, Emergency Medical Dispatch, Law Enforcement Dispatch, NIMS 100 and 700. They must also complete and maintain state and federal industry‐leading trainings and certifications and pass a thorough federally mandated background investigation.

• Possession of a clear, concise speaking voice; courteous and diplomatic.
• Demonstrated ability to work under stress and in emotional situations.
• Ability to use COLLECT and NCIC systems; knowledge or ability to learn Power Phone Emergency Medical and Law Enforcement Dispatch protocols.
• Demonstrated knowledge or ability to learn scheduling programs, camera systems, Bulldog Mobile system, and all other systems required to accomplish the duties of a police dispatcher.
• Successful completion or ability to obtain State of CT Emergency Telecommunications Certification.

• Prior experience with COLLECT and NCIC systems.
• Experience with Power Phone Emergency Medical and Law Enforcement Dispatch protocols.

• Relay instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships.
• Receive, record and service all incoming calls from officers, staff, students and the public, calling for police, medical and fire assistance or general information; secure information from callers and dispatched officers.
• Use computer‑aided dispatching software to input and retrieve data and to generate reports; maintain various documents related to police and security activities.
• Keep abreast of activities within the community.
• Establish a working relationship with the New Haven Police Department.
• Monitor computer‑assisted systems, generate and distribute reports.
• Coordinate vendor maintenance and support services for equipment.
• Perform clerical functions incidental to office activities.

Three years of related work experience and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Yale does not discriminate in employment against any individual on account of sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, or veteran of a specific era, in accordance with federal and Connecticut law.