Medical Secretary Union Job New Haven area,Connecticut USA,Healthcare

Position: Medical Secretary - FT, Union Role

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Performs a variety of medical secretarial duties in cardiac rehabilitation and ambulatory medical office. Responsible for managing various tasks related to the administrative aspects and patient care in ambulatory office. Assist with the administrative management of care for patients which may include scheduling patient appointments and procedures, registration of patients, filing, insurance verification for testing and cardiac rehabilitation. Completes end of day reports which includes collecting co‑pays.

Utilizes strong verbal and written communication skills during telephone contact as well as face‑to‑face communications with patients and staff. Updates electronic medical record including scanning of records.

EEO/AA/Disability/Veteran

Responsibilities

Typing and data management:
Types a variety of correspondence including, but not limited to reports, insurance verification, patient correspondence, requisitions, minutes and other information from written drafts or dictation. Assists with data management.

Completely types accurately and in a timely, highly productive manner.
Composes and proofreads documents to ensure proper grammar usage and verifies spelling accuracy in order to produce a letter perfect document.
Uses appropriate format in typing materials. Organizes text in a neat, clean, easy-to-read format.
Researches subject matter thoroughly to ensure that all necessary information is accurate and complete.
Reviews incoming correspondence and appropriately determines whether to respond personally or to forward to others based upon the nature of the communication, time constraints and other critical factors.
Carrys out requested tasks in a responsive manner by organizing activities to ensure efficient, cost effective completion within the expected time frame.
Assists with data entry and maintenance of departmental reports, statistics and databases.
Assists with compiling statistics and preparation of departmental reports.
Determines and produces appropriate number of required copies and distributes documents in expected time frame.
Correctly prioritizes work to meet deadlines.

Telephone and appointment management:
Answers the telephone and relays routine information. Schedules appointments, meetings or conferences.

Answers phone within three rings identifying self and department on each call; asks the caller's permission before placing on "hold".
Utilizes appropriate verbal and non-verbal communication when interacting with each person and situation; asks relevant and understandable questions. Bilingual medical secretary provides translation and support to non-English speaking patients and visitors.
Immediately relays accurate messages to appropriate staff.
Demonstrates good judgement in screening and routing calls.
Maintains a courteous demeanor with all interactions providing prompt and accurate information to involved individuals.
Responds to patient, visitor and/or staff questions in a professional and cooperative manner.
Promptly schedules appointments for patients and physicians and completes appropriate paperwork according to departmental standards.
Is attentive and courteous to all callers providing appropriate information in a helpful and professional manner.

Patient chart and department logs:
Maintains patient charts and department logs.

Files, sorts, or stores all material accurately and in a timely manner utilizing the electronic medical record.
Maintains complete, accurate records in appropriate order and purges files in accordance with policy to ensure ready accessibility.
Assists with development and maintenance of paperless charting system.

Office supplies inventory:
Maintains inventory of office supplies and equipment.

Appropriately orders supplies as required, avoiding overstocks or unexpected shortages; charges appropriate cost centre and account when ordering supplies.
Rotates stock and keeps it…


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