Cardiology ACA

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the Registered Nurse, and as a member of the interdisciplinary healthcare team, provides patient centered care based upon respect for patients preferences, values and needs. Responsibilities include but not limited to direct and indirect patient care activities which are essential in providing high quality and safe patient care consistent with an exceptional patient experience. Based on experience and training, the ACA demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety and informatics.

These competencies will be defined by the scope of practice and requisite knowledge, skills and attitudes. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.

Adheres to "I Am YNHH" service excellence pledge and promotes a positive work environment

EEO/AA/Disability/Veteran

• 1. Patient Centered Care:
  The ACA II provides care and services with information regarding individual values , preferences, needs, and respects the patient or designee as a full partner in providing coordinated , compassionate and culturally appropriate care. 1.0 Obtains specific components of individual and age appropriate care requirements from registered nurse and/or licensed provider 1 .1 Demonstrates respect relative to health decisions and health care services 1.
  
  2 Collects and documents data as delegated including but not limited to vital signs, POCT, hand- offs, and is aware of results outside of normal limits. 1 .3 Integrates multiple dimensions of patient centered care such as, preferences, values, education, communication, information, comfort and support, involvement of family and transition to community. In addition, ensures privacy and discretion of patient and family.
  
  1 .4 Demonstrates patient centered care knowledge, attitudes/behavior and skills when delivering care and /or services 1 .5 Provides patient centered care with sensitivity and respect for the diversity of human experience and demonstrates caring behaviors toward patient and significant others, while recognizing own values related to the diversity of the human experience, pain management, illness, suffering and end of life care.
  
  1 .6 Advocates on behalf patients, families, all individuals. 1 .7 Reports observation related to patient discomfort and pain 1 .8 Seen as role model for compassionate and culturally appropriate care in all communications. 1 .9 Performance has a positive impact on patient care delivery.
• 2. Communication:
  The ACA II interacts effectively with patients, families and all health care providers and employees, fostering mutual respect to enhance the patient experience and health outcomes 2 .1 Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 2 .2 Implements appropriate adaptions in communication which supports individual needs based on the care plan.
  
  2 .3 Listens, effectively and professionally communicates and interacts with patients , families, and staff. 2 .4 Anticipates potential issues or concerns and addresses as appropriate and/or escalates up the chain of command. 2 .5 Demonstrates knowledge of effective skills for communicating and resolving conflict 2 .6 Uses standardized communication methods to hand-off care within and across all settings 2 .7 Acknowledges patient and family feedback and communicate with team as well as participate in opportunities to improve future patient experience.
• 3. Team
  
  Collaboration:
  
  The ACA II functions effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, team learning and development 3 .1 Demonstrates self-awareness, recognizes limitations and communicates concerns to appropriate team members 3 .2 Functions competently within assigned areas 3 .3 Offers assistance to team members when appropriate 3 .4 Works together with all members of the team to get the work done ;
  
  focusing on the patient, and to enhance the patient/family experience 3 .5 Attends and actively participates in staff meetings 3 .6 Participates and/or takes a lead in unit and/or hospital initiatives.
• 4. Quality…